Error Handling

The App Isn’t Accessible

If you login and can’t find your app in the admin menu…

  1. Click the developer tab and ensure your app files were transferred to the test site.

  2. If they weren’t you should try and create a new test site. If that one fails to transfer as well please submit a support ticket so we can investigate the problem.

  3. If your files were transferred to the site, it’s likely there is an error in the menu.json file. Verify that your menu.json file is setup correctly. See: Customize the Admin console menu

The App Gets a 401 Error

This usually means you’re using an out of date version of the BC JavaScript API. You should be using version 0.1.0 or higher ( //cdn.worldsecuresystems.com/bcapi/bcapi-0.1.0.min.js ).

If you’ve verified you’re using the correct version of the BC JavaScript API and you’re still getting a 401 error please submit a support ticket and we’ll help you solve the issue.

Console Shows 404 Errors

Ensure you check the browser console when testing your apps. 404 errors indicate you’re referencing a file that doesn’t exist at the specified location. If you’re getting 404 errors you should fix them prior to requesting an app review.

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